Support

Need help with one of our products? Find answers below or reach out to our team directly.

Contact Support

Email: support@qualityextension.com

You can also use our contact form.

We respond to all inquiries within 24–48 hours.

Installation

Shopify Apps

  1. Visit the app listing on the Shopify App Store
  2. Click "Add app" and authorize the requested permissions
  3. The app will appear in your Shopify admin under Apps
  4. Follow the in-app setup guide to configure your settings

If you encounter installation issues, verify that your Shopify plan supports third-party apps and that you have the required admin permissions.

Chrome Extensions

  1. Visit the extension listing on the Chrome Web Store
  2. Click "Add to Chrome" and confirm the permissions
  3. The extension icon will appear in your browser toolbar

WordPress Plugins

  1. In your WordPress admin, go to Plugins → Add New
  2. Search for the plugin name or upload the ZIP file
  3. Click "Activate" to enable the plugin

Troubleshooting

App not loading or displaying errors

  • Clear your browser cache and reload the page
  • Ensure your Shopify plan supports the required features
  • Check that no browser extensions are blocking the app
  • If the issue persists, contact us with your store URL and a description of the problem

Permissions or access issues

  • Verify you are logged in as the store owner or an admin with app management permissions
  • Try uninstalling and reinstalling the app
  • If you recently changed your Shopify plan, some features may require reauthorization

Uninstalling

Shopify Apps

  1. In your Shopify admin, go to Settings → Apps and sales channels
  2. Find the app you want to remove
  3. Click the app, then click "Remove app"
  4. Confirm the removal

When you uninstall a Shopify app, your data is deleted or anonymized within 7 days. Your OAuth tokens are revoked immediately. See our Privacy Policy for full details.

Chrome Extensions

  1. Right-click the extension icon in your toolbar
  2. Select "Remove from Chrome"

WordPress Plugins

  1. Go to Plugins in your WordPress admin
  2. Deactivate the plugin, then click "Delete"

Data Deletion Requests

To request deletion of your data, email support@qualityextension.com with the subject line "Data Deletion Request". We will process your request within 7 business days and confirm via email.